Privacy Policy

Last Updated: April 24, 2025

Introduction

Welcome to TensorTours. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our TensorTours mobile application.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Application.

Who We Are

TensorTours is an AI-powered audio tour application that provides personalized, location-based audio guides for travelers. Our application is available on iOS and Android devices.

Information We Collect

Information You Provide to Us

• Account Information: When you register for an account, we collect your name, email address, and password.
• User Preferences: Your selected tour preferences including duration, categories (History, Art, Culture, Food & Drink, Architecture, Nature), and other customization options.
• User-Generated Content: Any feedback, ratings, or comments you provide within the application.

Information We Collect Automatically

• Location Data: With your permission, we collect precise location data to provide you with relevant audio tours for nearby points of interest. This is a core functionality of our service.
• Device Information: Information about your mobile device including device model, operating system, unique device identifiers, IP address, mobile network information, and mobile operating system.
• Usage Data: Information about how you use our Application, including tour history, duration of use, features accessed, and interaction with content.
• Diagnostic Data: Crash reports and performance data to help us improve the Application.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the TensorTours application
• Generate personalized audio tour content based on your location and preferences
• Authenticate users and manage user accounts
• Process and respond to user inquiries and requests
• Analyze usage patterns to enhance user experience
• Debug and fix issues in the Application
• Comply with legal obligations

Third-Party Services

TensorTours uses the following third-party services:

• Google Places API: We use Google Places API to retrieve photos and information about points of interest. When you use our app, we may send anonymous location coordinates to Google's services to retrieve relevant place information. No personally identifiable information about you is shared with Google through this process.
• Amazon Web Services (AWS): We use AWS services, including Amazon Cognito for authentication and other AWS services for hosting our backend infrastructure.
• OpenAI: We utilize OpenAI's technology to generate personalized audio tour content. Anonymous location data and points of interest information may be sent to their services to create tour narratives. No personally identifiable information about you is shared with OpenAI.
• Analytics Providers: We may use analytics providers to help us understand how users interact with our Application.

Each of these third parties has their own privacy policies addressing how they use such information.

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: You can request access to your personal data.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal data in certain circumstances.
• Restriction: You can request that we restrict the processing of your personal data.
• Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal data.

To exercise these rights, please contact us using the details provided below.

Children's Privacy

The Application is intended for a general audience and is not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13, and we do not ask for age information from our users.

Please note that we collect the same information from all users regardless of age, as we do not have the technical means to differentiate between users under 13 and other users. Therefore, parents and guardians should monitor their children's use of our Application and supervise their interactions.

If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us at the email address provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

Your Consent

By using our Application, you consent to our Privacy Policy and agree to its terms.

California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). For more information about these rights and how to exercise them, please contact us.

Location Information

TensorTours collects precise location data to provide you with audio tours relevant to your surroundings. This is a core feature of our application.

• Why we need location access: To identify nearby points of interest and provide relevant audio content.
• When we access location: Only when the app is in use, and with your explicit permission.
• Options: You can disable location permissions in your device settings, but this will limit the functionality of the application.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: e.stevens@tensorworks.co

TensorWorks